Frequently Asked Questions

Are you new to Direct Cellars? If so, welcome to the wine club! if not, perhaps you have a friend or family member who is a member and you’ve just got a few questions before you get started. Take a look at the below FAQ list to see if your question is on here. If not, don’t worry, simply contact our customer support during regular business hours Mon- Fri, 8-6pm EST at +239-4DC-WINE (239-432-9463) or email >>

Our wines are sourced from some of the finest wineries across the US, and around the world, including France, Italy, Argentina, Chile, Australia, South Africa, Spain, Germany just to name a few.
Every person has their own unique palate and taste preference especially when it comes to wine. What may be good for one may not be the preference of another. Read the tasting notes that come with each shipment and familiarize yourself with what your true preference is and where those wines come from.
We have experienced and trained wine experts personally taste-testing each of our wines before hand picking the best monthly selections for you.
We are a premium wine tasting club, allowing you this unique opportunity to learn, taste and experience wines from all over the world. You can request all Red or all White or a blend of both and can make those changes right in your back office. You will receive 2 varieties (2 bottles of each on a 4 bottle order)
Our contracted fulfillment is with UPS so if you currently receive US Postal services most likely we can deliver directly to your door.
At this time we can not ship our wines to the following states: Utah, North Dakota, and there is a temporary hold on Oklahoma.
Yes we can and do ship to Alaska, Hawaii and Puerto Rico, yet there are additional shipping charges for these destinations. Please contact our customer service department at 239-4DC-Wine for shipping quotes.
Your tracking information will be sent to you within 14 BUSINESS days from UPS following your initial sign up. Also, tracking information can easily be found in your back office by clicking on the “orders” icon, order history and status. When your wine is shipped, your wine order status will change from ‘Posted’, to ‘Shipped (Track)’, and you can click on that link to be routed to your UPS package tracker. This will allow you to see exactly where your package is, and exactly when it will arrive.

Your MAP (monthly auto ship program) date is the monthly anniversary of your initial sign up. If you signed up on the 6th of any month, your MAP date will be on the 6th of every month thereafter. If you signed up the 28th, 29th, 30th or 31st, your MAP date will ALWAYS be on the 28th of the month.

Note: We CANNOT deliver to PO Boxes and your delivery MUST have an adult signature over 21. This is the law and cannot be waived under any circumstance.

UPS will attempt up to 3 deliveries, in addition to holding your package for 5 business days for you to pick up at said location.

Tracking information can be found in your back office usually 2-3 business days following your initial sign up… or MAP (monthly auto ship program) date.

Your MAP date is the monthly anniversary of your initial sign up date. If you sign up on April 6, your MAP date will be every 6th of the month thereafter. If you sign up the 28th, 29th, 30th or 31st… your MAP date will ALWAYS be the 28th of the month.

Go to your back office, click on the shopping cart icon. Your order history will appear. Under status will appear ‘posted’ or ‘shipped/track’. If ‘posted’, your package is processing… if ‘shipped/ track’ is posted, click on it. This will take you to our UPS link, and notify you of your most recent invoices transit progression & exact delivery date!

Please remember… we CANNOT deliver to PO Boxes. Your wine delivery MUST have an adult signature (over 21, please). This is the law, therefore cannot be waived.

UPS will attempt 3 deliveries… in addition to holding your package for 5 business days for you to pick up at location.

a. I’ve missed my delivery.
b. I need to change my Shipping Address.
c. I need to delay my delivery.
d. My package was damaged in transit.
e. I did not receive my delivery.
Please contact our Customer Service department at 239-4DC-WINE.
The wine experts take great pride in hand selecting your wines of the month & choosing vintages that have a strong palate appeal to a wide variety of tasters. Some of our vintages are in such limited supply that reordering a ‘specific label’ is currently unavailable.
1 Red & 1 White, 1 variety of each or
2 Reds or 2 whites, (2 varieties, 1 bottle of each)

2 Reds/ 2 Whites-(2 varieties, 2 bottles each)
4 Reds or 4 Whites-(2 varieties, 2 bottles each)

6 Reds/ 6 Whites – (4 varieties, 3 bottles each)
12 Reds or 12 Whites – (2 varieties, 6 bottles each)

There are several places that you can find these answers regarding the Business Opportunity compensation plan in your back office. We also have a 2 page compensation overview you can print (click here to download) that you can review with your sponsor and to help you understand more of the business opportunity that Direct Cellars is offering.
Immediately after you enroll you are sent an email with a subject line that’s reads: “Congratulations on a Great Decision”. This welcome confirmation email along with thanking you for joining the club contains your information that you set up during your enrollment for quick reference to access your Business Management System (BMS) where you can locate all the tools to manage and track your business and much, much more! NOTE: If you didn’t receive your welcome email, please check your spam or junk folders as often emails with graphics are directed to one of those folders.
You may cancel at anytime and we will discontinue your wine deliveries from the date of cancellation.
Log into your back office (BMS) and click on resources or you can download our free Direct Cellars mobile app (click for android | click for iphone). There you can find all approved templates and marketing tools to assist you.
Our commission periods run from Thursday to Wednesday (midnight, EST). All compensation earned during that period is paid the FOLLOWING Friday. Funds are made available at 5pm, EST. Our unique payment solution (iPAY) is available to all representatives through their back office once you have a current balance of $25.00 or more. Then you can set up your personal eWallet that will allow you to transfer any earned commissions to a variety of locations i.e. direct deposit into your bank account, debit card or even request a paper check. iPAY solutions is a payment partner of Direct Cellars and can be contacted directly by calling 239-4DC-WINE, press 3 and follow the simple instructions to speak with a representative.
This is an AVS Mismatch error. It is imperative your BILLING INFORMATION FIELDS are filled in exactly as they are on the card provider’s statement. In addition, information such as suite numbers and apartment numbers are critical. Other causes of AVS Mismatch errors are missing middle initials. Titles such as Jr. or Sr. or a business name with LLC or Inc. that are used on the credit card can cause errors. Please include this information within the application fields.

Please be aware that multiple AVS Mismatch errors can create multiple incomplete transaction amount holds from your credit card provider. These incomplete transaction holds can take 3-5 business days to drop off, depending on your specific card provider. Accuracy in providing this information will eliminate most of these errors.