Frequently Asked Questions
Are you new to Direct Cellars? If so, welcome to the wine club! if not, perhaps you have a friend or family member who is a member and you’ve just got a few questions before you get started. Take a look at the below FAQ list to see if your question is on here. If not, don’t worry, simply contact our customer support during regular business hours Mon- Fri, 8-6pm EST at +239-4DC-WINE (239-432-9463) or email >> firstname.lastname@example.org
Your MAP (monthly auto ship program) date is the monthly anniversary of your initial sign up. If you signed up on the 6th of any month, your MAP date will be on the 6th of every month thereafter. If you signed up the 28th, 29th, 30th or 31st, your MAP date will ALWAYS be on the 28th of the month.
Note: We CANNOT deliver to PO Boxes and your delivery MUST have an adult signature over 21. This is the law and cannot be waived under any circumstance.
UPS will attempt up to 3 deliveries, in addition to holding your package for 5 business days for you to pick up at said location.
Your MAP date is the monthly anniversary of your initial sign up date. If you sign up on April 6, your MAP date will be every 6th of the month thereafter. If you sign up the 28th, 29th, 30th or 31st… your MAP date will ALWAYS be the 28th of the month.
Go to your back office, click on the shopping cart icon. Your order history will appear. Under status will appear ‘posted’ or ‘shipped/track’. If ‘posted’, your package is processing… if ‘shipped/ track’ is posted, click on it. This will take you to our UPS link, and notify you of your most recent invoices transit progression & exact delivery date!
Please remember… we CANNOT deliver to PO Boxes. Your wine delivery MUST have an adult signature (over 21, please). This is the law, therefore cannot be waived.
UPS will attempt 3 deliveries… in addition to holding your package for 5 business days for you to pick up at location.
b. I need to change my Shipping Address.
c. I need to delay my delivery.
d. My package was damaged in transit.
e. I did not receive my delivery.
Please contact our Customer Service department at 239-4DC-WINE.
1 Red & 1 White, 1 variety of each or
2 Reds or 2 whites, (2 varieties, 1 bottle of each)
FOUR (4) BOTTLE ORDERS:
2 Reds/ 2 Whites-(2 varieties, 2 bottles each)
4 Reds or 4 Whites-(2 varieties, 2 bottles each)
TWELVE (12) BOTTLE ORDERS (CASE ORDERS):
6 Reds/ 6 Whites – (4 varieties, 3 bottles each)
12 Reds or 12 Whites – (2 varieties, 6 bottles each)
Please be aware that multiple AVS Mismatch errors can create multiple incomplete transaction amount holds from your credit card provider. These incomplete transaction holds can take 3-5 business days to drop off, depending on your specific card provider. Accuracy in providing this information will eliminate most of these errors.